Exchange and return

At InfinitBeauty, we are committed to providing high-quality products and a comfortable and secure shopping experience. Because your satisfaction is our priority, we offer a clear and flexible exchange and return policy to ensure you receive the best possible service.


1. Exchange and return period

Customers have the right to return or exchange products within a period of 7 to 14 days from the date of receiving the order.

The products must be:

  • Unused
  • Not open
  • In its original state
  • Inside the original packaging with the invoice or proof of purchase attached.


2. Return Policy

To complete the retrieval process, you must:

  • The products are intact and show no signs of use.
  • It is inside its original packaging.
  • Not opened or used for any reason
  • The invoice or order number is attached as proof of purchase.

These conditions are intended to maintain product quality and ensure safety.


3. How to submit a return or exchange request

If you wish to return or exchange any product, you can contact us via the contact details available on the website.

After you submit your request, the customer service team will provide you with all the details regarding the shipping and return process and the steps to easily complete the order.


4. Non-returnable products

There are some products that cannot be returned or exchanged for health and safety reasons, including:

  • Cosmetics after opening or using
  • Dietary supplements once the package has been opened
  • Any product that has been tampered with or opened in a way that affects its validity


5. Financial recovery

Upon acceptance of the return request, the amount paid will be refunded using the same payment method approved at the time of purchase.

Refunds typically take 7 to 14 business days depending on the bank or payment company used.


6. Defective or damaged products

If you receive a defective or damaged product, please contact us immediately. We will address the issue by:

  • Replace the product with a new one

or

  • Full refund after case review

We guarantee a quick solution that ensures your complete satisfaction.


7. Our commitment to customers

At InfinitBeauty, we believe that the shopping experience should be reliable and easy. Therefore, we continuously strive to improve our services and offer fair and transparent policies to ensure the highest level of customer satisfaction.


Contact us

We are always happy to serve you and answer all your inquiries: